Published Articles

Do the Arabian Customers Who Belong to Similar Markets Differ in the Evaluation of Banking Service Quality?

The main purpose of this paper is to study the customers’ evaluation from three similar markets, aiming at finding significant differences among three types of answers. Service quality was measured by using an existing scale from the literature, thus servperf was selected to evaluate three types of answers. Customers of this study came from three similar markets: The Kingdom of Saudi Arabia, the United Arab Emirates and Kuwait. SPSS was used to analyze the data and one-way ANOVA was run to investigate differences among the groups. The findings showed that there were significant differences between the three groups. Also, the results indicated that except empathy, all other four dimensions showed partial differences.

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Nourallah, Mustafa. (2015). Do the Arabian Customers Who Belong to Similar Markets Differ in the Evaluation of Banking Service Quality?. International Journal of Euro-Mediterranean Studie, Vol. 3, Iss. 1, 25-41

A Comparative Content Analysis of The Services of Arab Parliamentary Websites

This study aimed to investigate whether services of the selected Arab parliamentary websites fulfill the selected dimensions, and whether there is any relation between the countries’ ranking on both of e-government survey and democracy index, and the level of services of Arab parliamentary websites. The final findings were as follows: the goal of designing the websites of Arab parliamentary websites is concerned only in provision of information rather than enabling the relationship between MPs and public and promoting democracy. In case of our sample of Arab countries, the well-established application of e-government does not mean at all an elevated level of the services of Arab parliamentary websites. In addition, there is no relation between the countries’ ranking on democracy index and the level of the services provided by Arab parliamentary websites. Low level of democracy in Arab countries has its effect on the designing of parliamentary websites and the services through which they are provided

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 Arrif, Majdi. (2018). A Comparative Content Analysis of The Services of Arab Parliamentary Websites. Journal of Information Technology Management, Vol XXIX, Iss, 4, 49-63

Measuring the Availability of MP’s Accountability and Interactivity on Arab Parliamentary Websites Using ‎Content Analysis

This study aimed to measure the availability of MPs’ accountability and interactivity on Arab PWs, and using the agency-theory as an analytical framework for the resulted findings. A content analysis was conducted at a single point in time during August 2019 to answer the two questions of this study.The final findings were as follows: Bahrain is the best and only Arab country that merely exceeded the (0.5) threshold regarding MPs’ accountability and interactivity on its PW. All Arab PWs still lag in deploying digital technologies for citizen engagement, as they do not provide the complete and necessary information to make their MPs accountable and the effective conduits to enhance their MPs’ interactivity with citizens. Thus, we can conclude that the aim of building these websites is basically concerned with ‎the web presence, in addition to the provision of some documents and bills. ‎Depending on the “agency-theory”, these findings reflect a situation of “hidden actions” which lead to the “moral hazard” problem.

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Arrif, Majdi. (2020). Measuring the Availability of MP’s Accountability and Interactivity on Arab Parliamentary Websites Using ‎Content Analysis. International Journal of Management Technology, Vol.7, No 1, pp. 1-19