Published Articles

Do the Arabian Customers Who Belong to Similar Markets Differ in the Evaluation of Banking Service Quality?

 

The main purpose of this paper is to study the customers’ evaluation from three similar markets, aiming at finding significant differences among three types of answers. Service quality was measured by using an existing scale from the literature, thus servperf was selected to evaluate three types of answers. Customers of this study came from three similar markets: The Kingdom of Saudi Arabia, the United Arab Emirates and Kuwait. SPSS was used to analyze the data and one-way ANOVA was run to investigate differences among the groups. The findings showed that there were significant differences between the three groups. Also, the results indicated that except empathy, all other four dimensions showed partial differences.

 

Click the link below to read the paper

Nourallah, Mustafa. (2015). Do the Arabian Customers Who Belong to Similar Markets Differ in the Evaluation of Banking Service Quality?. International Journal of Euro-Mediterranean Studie, Vol. 3, Iss. 1, 25-41

 

A Comparative Content Analysis of The Services of Arab Parliamentary Websites

 

This study aimed to investigate whether services of the selected Arab parliamentary websites fulfill the selected dimensions, and whether there is any relation between the countries’ ranking on both of e-government survey and democracy index, and the level of services of Arab parliamentary websites. The final findings were as follows: the goal of designing the websites of Arab parliamentary websites is concerned only in provision of information rather than enabling the relationship between MPs and public and promoting democracy. In case of our sample of Arab countries, the well-established application of e-government does not mean at all an elevated level of the services of Arab parliamentary websites. In addition, there is no relation between the countries’ ranking on democracy index and the level of the services provided by Arab parliamentary websites. Low level of democracy in Arab countries has its effect on the designing of parliamentary websites and the services through which they are provided

 

Click the link below to read the paper

 

 Arrif, Majdi. (2018). A Comparative Content Analysis of The Services of Arab Parliamentary Websites. Journal of Information Technology Management, Vol XXIX, Iss, 4, 49-63